Booking and Payment
When you book a coaching session, payment is held by SkillsMC through Stripe. The trainer is paid only after the session is completed. This protects both students and trainers.
Cancellation by Student
If you cancel a booking before the trainer accepts it, no payment is charged. If you cancel after the trainer has accepted and payment has been made, the refund depends on the timing of cancellation and the trainer's cancellation policy.
Cancellation by Trainer
If a trainer cancels a confirmed booking, you will receive a full refund. If the trainer declines your initial booking request, no payment is charged.
No-Show Policy
If a trainer does not attend a confirmed session, you will receive a full refund. If a student does not attend a confirmed session, the booking may be marked as completed and the trainer will be paid, at the trainer's discretion.
Session Completion
After a session is completed, the trainer's earnings (minus the platform commission) are released. Funds become eligible for payout 24 hours after the session end time.
Refund Requests
If you believe a session was not delivered as described, you may request a refund by reporting the issue. Our team will review the request and may issue a refund at our discretion.
Processing Time
Refunds are processed through Stripe and typically appear on your statement within 5-10 business days, depending on your bank.